Terms and Conditions

This website (www.houseofsmaya.in) is owned and operated by HOUSE OF SMAYA, whose registered/operational office is:

#4816, GF & FF, 18th Cross, V V Nagar, Khallahalli, APMC Market Road, Mandya – 571401, Karnataka, India.

Throughout the site, the terms “we”, “us”, and “our” refer to HOUSE OF SMAYA. The terms “you”, “your”, “user”, or “visitor” refer to any individual or legal entity accessing or using this website or purchasing from it.

Website Terms of Use

By accessing this website, you agree to be bound by these Terms and Conditions, our Privacy Policy, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree, you are prohibited from using or accessing this site.

Intellectual Property

All content, including text, images, graphics, designs, and logos on this website, are the intellectual property of HOUSE OF SMAYA or its licensors and are protected by applicable copyright and trademark laws. Reproduction, distribution, or commercial use of any content without prior written consent is strictly prohibited.

Use License

You are granted a limited, revocable, non-exclusive license to temporarily download or view materials from this website for personal, non-commercial use only.

This license does not permit you to:

  • Modify or copy content
  • Use materials for any commercial purpose
  • Attempt to reverse engineer any part of the website
  • Transfer content to another server or reproduce elsewhere
  • Remove any copyright or proprietary notations

Violation of this license may lead to legal action.

Product Information & Color Disclaimer

We make every effort to display product details as accurately as possible. However, due to screen differences, photography lighting, and fabric textures, actual product colors may slightly vary. We do not offer refunds or exchanges based on color perception or minor visual variation.

Pricing & Payment
  • All prices are displayed in Indian Rupees (INR) and are subject to change without notice.
  • Orders will only be processed upon successful payment.
  • We accept payments through secure third-party payment gateways.

Refunds, where applicable, will exclude the following:

  • Shipping charges
  • Cash-on-Delivery (COD) charges
  • Payment gateway & handling charges (5% on cancellations)
Shipping & Delivery

Delivery: We follow our standard shipping policy as applicable at the time of order. Estimated delivery times are provided but not guaranteed due to possible external factors.

Missed Deliveries:
Our logistics partners will attempt delivery up to 3 times. If undelivered, the parcel will be returned. Reshipping can be requested for a ₹250 re-shipping fee. COD orders returned must be prepaid before re-dispatch.

For more details, please refer to our Shipping Policy.

Returns, Exchanges & Cancellations

HOUSE OF SMAYA strives to ensure customer satisfaction. However, we understand that issues may arise.

Please refer to our Returns & Exchange Policy for complete details. Key highlights include:

  • Return/exchange requests must be raised within 3 days of delivery
  • Items must be unused, unwashed, and with original tags and packaging
  • Returns are not accepted for customized products (e.g., sarees with fall/edging or stitched blouses)
  • Refunds are processed within 7–10 business days post product verification
  • International orders are not eligible for return or exchange
  • Cancellations must be made within 24 hours of order placement
  • Prepaid cancellations are subject to a 5% deduction to cover gateway/handling charges
  • Products purchased on Sale/Offers/Discounted prices are non-returnable
Warranty & Limitation of Liability

All products are sold “as is.” HOUSE OF SMAYA disclaims all warranties—express or implied—including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

We shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Product misuse, mishandling, or improper washing
  • Damage due to external factors like weather, stains, or overuse

Our maximum liability shall not exceed the net purchase price of the product.

Force Majeure

HOUSE OF SMAYA shall not be held liable for any delay or failure in performance due to causes beyond our reasonable control, including but not limited to natural disasters, acts of government, supply chain disruptions, strikes, cyber-attacks, or logistics delays.

Indemnification

You agree to indemnify, defend and hold harmless HOUSE OF SMAYA, its affiliates, employees, partners, and licensors from any claims, liabilities, damages, or expenses (including legal fees) arising out of your use of the Site or your violation of these Terms.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mandya, Karnataka.

Modifications to Terms

We reserve the right to update or revise these Terms & Conditions at any time without prior notice. Continued use of the website after changes indicates your acceptance of the updated terms.

We recommend reviewing this page periodically to stay informed.

Contact Us

For any queries, complaints, or support related to your orders or these terms, you may reach us at: